HomeAbout usServicesTestimonialsSuccessful StoryVehicle GalleryLiên hệ |
Service quality manangement system |
1. Overall: Meet FTO (Federation of Tour Operators) standards 2. Contents of service training to HTH drivers: · Service standards of HTH drivers · Safe & save driving skills · Defensive driving skills · Quarterly service training questionaire to HTH drivers · Regulations on vehicles maintainance and care · Regulations on driver’s vehicle technical handbook to HTH drivers 3. Standards of HTH drivers: · Excellent health. No diseases of heart and eyes · Experience of at least 03 years in inbount travel service · Pass over service quality training courses by HTH · Always keep helpful, friendly and positive attitude · Always wear uniform, be tidy on duty · Cell phone is a must but it is prohibited when driving · Certificate of Travel transportation service training by Tourist departments · No addiction and usage of drugs, alcohol on duty · Honesty and integrity · Secondary school graduate at least. 4. Quality standards of HTH’s vehicles: · Overall: - Meet standards of safety and comfort of HTH - Meet standards of land transport of FTO (Federation of Tour Operators) · Sufficient insurances · Valid travel transport service license · Seat-belts for all seats · Safety and comfort equipment are in good condition: tires; brake system; light system; reflectors; horn; air conditioners… · Emergentcy procedure 5. Regulations on vehicles maintainance and care: · Meet standards of automobile manufacturers 6. Operation standards of travel transportation service of HTH 7. Quality Assurance (QA) Dept. · Customer satisfaction evaluation · Process of problem prevention and settlement · Hotline: (84) 906 690 015 · Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
|